Refer to Apple Support for instructions for your specific device. Visit a Ford Dealer to have your vehicle diagnosed. Note: If this does not work, it is possible the USB hardware has failed. Set the audio source to USB and try playing music from any available source (e.g., iTunes, Spotify, etc.).Use the SYNC USB port closest to the SYNC screen.If Apple CarPlay does not work, either by USB or wirelessly, use the steps below to ensure that it is connected to your vehicle's SYNC system. If your vehicle supports this, you will be asked if you want to connect wirelessly for future use after plugging your device in with the USB cable. Note: Some vehicles that support wireless CarPlay will allow you to pair your phone by plugging the phone in the vehicle's USB port with a manufacturer-approved Lightning-to-USB cable. If you are attempting to connect wirelessly, verify Siri, Wi-Fi, and Bluetooth®**** are enabled on your device.Note: Selecting Enable Wireless CarPlay on the iPhone will prepare the device for wireless CarPlay upon any future vehicle start-up. Follow the instructions on the device and the SYNC screen to set up Apple CarPlay.Connect your iPhone to the Lightning-end of the cable, and connect the USB end of the cable to the USB port in the vehicle that is closest to the SYNC screen.Use a manufacturer-approved Lightning-to-USB cable.If at any point during troubleshooting, Apple CarPlay is not working wirelessly, try using a manufacturer-approved Lightning ®-to-USB cable.Ĭonnect your phone to Apple CarPlay either wirelessly or via a manufacturer-approved Lightning-to-USB cable using the appropriate steps below: Note: Wireless connection capability can vary by iPhone model. Ensure your device is running iOS 9 or newer when connecting wirelessly.Ensure your device is an iPhone ®*** 5 or later and is running iOS 7.1 or newer when connecting to a USB cable.Do not connect your device to your vehicle's Wi-Fi Hotspot while using wireless Apple CarPlay.Upgrade to the latest iOS ® software version that is available for your device.Updating the SYNC software may correct issues with Apple CarPlay. Verify your SYNC software is up-to-date.
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